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  • Can I have a bespoke piece made?
    Yes. Please fill in this contact form with as much information as you have about what kind of piece you would like, what size and material, if you would like it to include gemstones; and we will get back to you as soon as we can. We will charge a 50% deposit once we have agreed to start the commission, which is non-refundable, if you do not wish to have the piece made. This will be deducted from the full price of your piece. Lead time will vary based on the complexity and time needed.
  • What is my ring size?
    We use the British alphabetical system to size our rings. If you need to figure out your ring size, please go to a jewellers and ask to be sized if you can do so safely. There are also ring sizers to order online. Please make sure you know your ring size before you order as we will charge a fee for resizing and delivery.
  • How do I exchange or return an item?
    Pieces can be returned, refunded or exchanged within 14 days of purchase, please note that you will be charged for delivery and redelivery. The piece must not be worn or damaged. Shipping costs are non-refundable. If you want to return or exchange, please send us a message in this contact form with the heading "RETURN" or "EXCHANGE" and we will get back to you with the next steps. Please note that the piece and receipt must be included in the return parcel. Bespoke pieces cannot be refunded, neither can earrings due to hygiene. Please note that Sixtensdotter is not responsible for items damaged or lost in transit.
  • How long will it take until my piece is finished?
    As all our products are made-to-order and handcrafted, please allow from 4-6 weeks to have your order made and dispatched. Please get in touch if you require a piece sooner and we can advise you further. If you order a bespoke piece, please contact us for an idea of timescale, as these may take longer to complete.
  • Can I order a piece in gold?
    Yes. We offer all of our pieces (with the exception of one of a kind pieces cast in sterling silver) in solid 9ct or 18ct solid recycled gold. Please get in touch via email to to order our jewellery not already listed in gold on the website.
  • Can I have a piece gold plated?
    Yes! Just get in touch with us via this contact form specifying which piece you would like gold plated, and we will come back to you with a price quote for the plating.
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